Cornwall Community Hospital: Accessibility and Patient Care
Cornwall Community Hospital, or Hôpital communautaire de Cornwall, serves as a vital healthcare resource for the residents of Cornwall, Ontario. One crucial aspect of this facility is its commitment to accessibility, evident through features like a wheelchair-accessible entrance and a wheelchair-accessible car park. These accommodations aim to ensure that all patients, regardless of their mobility needs, can access necessary medical services with ease.
Positive Experiences in Patient Care
Feedback from patients highlights several positive interactions with hospital staff. For instance, Dr. Raynor and the surgical team have been recognized for their exceptional care following surgeries, particularly hip replacements. One family shared, "Dr. Raynor and all the staff on the surgical floor have been absolutely amazing with my sister after her hip surgery. VERY attentive, caring, and super informative." Such testimonials underscore the hospital's strengths in providing compassionate care.
Similarly, a grateful family expressed appreciation towards Dr. Tombler for his prompt response during a time-sensitive situation involving a blood transfusion. They stated, "We went right up to emergency, no wait nothing because of him. And the care I got there was, for the most part, very good."
Concerns About Nursing Care
Despite the positive experiences, some feedback indicates areas needing improvement, particularly regarding the quality of nursing care. One patient lamented, "I would never recommend this place... Nurses treated my mother crying out in pain after a hip replacement as if she were a burden." This type of feedback highlights the critical need for compassion and empathy within nursing practices at the hospital.
Another individual voiced dissatisfaction with the attentiveness of nursing staff, stating, "The emergency department is poorly staffed... People are sitting around waiting far too long to be seen." Such comments resonate with others who experienced long wait times for care, which can greatly impact patient satisfaction.
Accessibility Features
In addition to addressing patient care concerns, Cornwall Community Hospital emphasizes accessibility. The wheelchair-accessible entrance ensures individuals using mobility aids can navigate the facility without obstacles. Furthermore, the wheelchair-accessible car park provides convenience, allowing patients and visitors to park closer to the entrance.
These measures reflect a broader commitment to inclusivity, ensuring that all patients, including those with disabilities, have equitable access to medical services.
Final Thoughts
Cornwall Community Hospital stands as a critical healthcare institution in Ontario. While many patients share positive stories about their experiences, especially with specific doctors and surgical teams, there is a pressing need to address concerns regarding nursing care and long wait times. By continuing to improve accessibility and staff training, the hospital can enhance its reputation and service delivery for all patients.
In summary, Cornwall Community Hospital's focus on accessibility through features like wheelchair-accessible entrances and wheelchair-accessible car parks highlights its commitment to serving the community effectively while striving to address the challenges faced by both patients and healthcare providers alike.
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My mate has been back and forth three times with a massive, agonizing rash on her legs. Their sole response is: "We have no clue what it is, and we can't do anything!" Dreadful care! Isn't it their duty to uncover the source? My pets receive superior treatment than us humans. Once upon a time, our Healthcare was the talk of the town worldwide? What's become of it???
Laura Johnson (2025-07-11, 8:28 p.m.):
My old man passed away after 8 days in the hospital. I can't express how grateful I am for the way he was looked after, from the emergency room to his final moments. The staff's kindness and unwavering care for Dad's well-being, as well as our family's, meant the world to us. He had been hospitalized twice before, and on each occasion, the level of care he received was exceptional. Despite common gripes about hospital grub, Dad always enjoyed his meals, even though he lost his appetite toward the end. Big shoutout to the dieticians and kitchen crew too!
Carol Ross (2025-07-11, 4:15 a.m.):
I must say, the service provided was absolutely dreadful. The wait time was simply insane for an EMERGENCY situation. There was no indication of when the patient would be seen, no pain management provided until much later, and a total lack of care for over 3 hours. Shockingly, there was no disinfecting between triaged patients, even after one showed symptoms that could be related to COVID.
I would rather make my way to Ottawa crawling on my hands and knees than ever return to this hospital. If only I could rate it with 0 stars.
Angela Gray (2025-07-10, 7:10 p.m.):
I just wanted to share my experience at the hospital regarding a parking issue that occurred on January 17th. After my husband's MRI, we paid for our parking but encountered a problem when trying to exit the parking lot. The barrier didn't raise even though we had paid. When we reached out for assistance, the person on the line seemed more focused on explaining the payment process rather than listening to our actual issue. Despite my attempts to clarify that we had already paid, the person didn't seem to understand and eventually hung up on me. We continued to try to get help but were ignored. In the end, we had to drive over the curb to exit the lot, witnessing other vehicles encountering the same problem. It was frustrating to be dismissed and not helped by the staff, which made the situation more challenging. Staff should be more attentive and willing to assist customers in resolving issues, rather than assuming fault and refusing to provide support.
Grace Jones (2025-07-10, 9:09 a.m.):
I arrived at the hospital on November 18th for a CT scan all the way from Ottawa. My appointment was scheduled for 10:45 AM, but they only called me in around 11:00 AM to proceed with the scan, which was completed by 11:15 AM. Afterwards, I was escorted to the emergency department to consult with the doctor about the scan report. Despite the report being ready in time, I ended up waiting until 5:30 PM before being called in to see the doctor. During this time, my wife and I observed the staff member who was responsible for inputting the results into the system. Instead of focusing on his duties, he seemed more interested in his phone, texting away without a care in the world. The lack of attention was evident as we waited for nearly six hours, only to spend an additional hour in the examination room before feeling utterly frustrated and deciding to head home, driving back in the dark. This staff member was situated in cabin No. 1. To add to our dismay, at 10:30 PM, the doctor finally contacted me at home to convey the results of my CT scan and apologize profusely for the excessive wait, acknowledging that such a long delay was entirely uncalled for. The whole experience left us feeling stressed and disheartened.
Doris Graham (2025-07-09, 2:39 a.m.):
I've had two visits this year for life-threatening conditions. The second time, I was fully aware of my diagnosis, yet the triage process still kept me waiting until I was in a critical state. There's definitely scope for enhancement. Nevertheless, there are many wonderful, compassionate staff members. There's a whole world of activity behind the scenes that, hopefully, the majority of individuals will never have to experience.
Allison Richardson (2025-07-08, 7:06 p.m.):
The staff here are truly kind, compassionate, and caring. Our doctors and nurses are absolutely amazing, they always take the time to listen to your concerns and truly go the extra mile to provide the best care possible.
Gloria Walker (2025-07-08, 3:22 p.m.):
I recently had a 12-day stay at the hospital, arriving by ambulance through the ER. The ambulatory staff were truly exceptional - professional, kind, and pleasant. Upon admission, I was transferred to floor 6 south. The cleaning and meal servers were all friendly and helpful, carrying out their duties with professionalism. The nurses were absolutely fantastic in following the doctors' orders with great skill, knowledge, and dedication like no other. Each nurse was always well-informed, kind, and assertive when necessary to ensure patients were taken care of.
Dr. Nassar was very informative and took the time to listen attentively. Thank you all so much for your care and dedication.
Bonnie D.
Dorothy Wright (2025-07-06, 1:14 a.m.):
I'm currently in the hospital receiving excellent care...I've had multiple stays here before. It feels like everyone knows me. Reconnecting with familiar staff members who have cared for me in the past truly boosts my recovery process.
Anna Cruz (2025-07-03, 11:08 a.m.):
I would like to express my heartfelt gratitude to the entire team at CCH for the exceptional care I received during my time there.
To the doctors, including Dr. Shaff and Dr. Miranda (apologies for not recalling the other 3 names), thank you for treating me not just as a patient but as an individual undergoing significant lifestyle changes. Your care and attention meant the world to me.
I am immensely grateful to the nurses who went above and beyond their duties. The staff in the Emergency Department were incredibly gentle when administering IVs, and Karly, your guidance and support were invaluable. Special thanks to Patrick from CCH home care for checking in on me post-discharge and ensuring I was on the right track.
My sincerest thanks to the PSWs who provided constant support, whether it was helping me shower, providing extra blankets on chilly nights, or simply bringing an additional cup of water. Your kindness did not go unnoticed.
To the dietary team, thank you for not only delivering my meals but also accommodating my small requests. The food exceeded my expectations, and I must say, the cooks deserve a round of applause for their delicious creations.
CCH, your team is truly outstanding, and I cannot thank you enough for the excellent care I received.
Henry Parker (2025-06-28, 11:45 p.m.):
To Dr. Mohamed Elkurbo, his team, and the staff at CCH, I cannot thank you enough for helping me recover from my fractured wrist earlier this year. In just a few months, my wrist has fully healed and feels as good as new. The care and support I received were truly exceptional. Your professionalism, compassion, and friendliness are truly commendable. You all play a vital role in our community, and I am incredibly grateful for everything you have done for me. Thank you from the bottom of my heart.
Heather Rivera (2025-06-26, 10:09 p.m.):
I recently had an unusual experience with a friend who was admitted to the hospital due to difficulties in controlling herself and being on a week-long binge without sleep. She was taken in by male paramedics around 11pm-1am, wearing booty shorts. Concerned, I called the emergency care line around 6:30am to inquire about visiting her. The person on the other end of the line gave me a strange feeling with a long pause before saying, "Yeah, I'll have her call you," and then abruptly hanging up.
Cheryl Taylor (2025-06-25, 6:40 a.m.):
My husband was admitted to the hospital for a knee replacement, initially planned as a day surgery but due to minor complications, he ended up being admitted for a few days. I must say, the service and care he received were top-notch. We feel truly lucky to have such a high-quality hospital in our community.
William Morgan (2025-06-24, 7:24 p.m.):
If I could give zero stars, I definitely would... My husband went in the other night with excruciating back pain. We got our ticket at the kiosk at 1:20 pm but didn't get registered until 2:06 pm, that's problem number one. Problem number two - he informed them that he couldn't bear the pain anymore, yet they never offered anything for pain management. Problem number three, after eight hours of waiting, they STILL didn't offer anything for pain relief. Problem number four, the nurse who initially triaged him advised him not to eat anything so he didn't. After 12 hours of waiting, I insisted the nurse reassess him and by then all they gave him was 2 Tylenol & 2 Advil. Then that nurse said he could eat something... BUT the vending machines were down and the nurse suggested we could order food. Who in their right mind would want to spend more money to order food to an emergency room and still have to wait to see the doctor?
I understand it is an emergency room and expect to wait, but when there are people coming in laughing and giggling and only waiting half an hour before being brought to the back, it's ridiculous. Every time I asked how much longer because by then we had already been there for 12 hours, the nurse was getting angrier at me for asking. She even made a statement, "You just saw that I sat down, I don't know how much longer," and was very rude about it. By hour 13.5, we gave up and went home. This is absurd; they made my husband suffer with back pain by making him sit on a hard chair with plastic between the chairs, making it incredibly uncomfortable. No pain medication until after 12 hours of waiting and refusing to call his name... This hospital is terrible, and the staff treat you poorly and don't care about the patients' pain.
Roy Mitchell (2025-06-24, 1:04 a.m.):
Having visited the hospital recently, I must say my experience there was quite poor. I had this sensation of having something stuck in my throat that made it difficult for me to eat and sleep, causing me a lot of distress as I feared I might choke. When I went in the morning, I had to wait for a long time only to be met by doctors who were rude and impatient with my inquiries. They dismissed my concerns as anxiety without providing much reassurance or conducting thorough checks. Their attitude was off-putting, and they seemed annoyed by my worries. All they did was give me a referral for a scope specialist appointment a week later and some medication, claiming it was all they could do.
I decided to visit again at night, this time seeing a different doctor, but the experience was no better. They didn't even bother to check my throat again, despite me mentioning that it felt worse. When I tried to ask more questions for clarification, the doctor shut down the conversation abruptly, refusing to entertain other possibilities besides acid reflux. Frustrated, I requested to see a female doctor, thinking she might be more understanding, but she turned out to be even more dismissive. Her indifferent demeanor made me feel increasingly anxious, and when I confronted her about it, she didn't offer any apology or explanation for her behavior.
I didn't feel like I had acted rudely or unprofessionally, yet I was met with hostility instead of empathy. Doctors are supposed to go above and beyond to help their patients, but in this case, I received no further examinations or tests beyond a prescription for acid reflux medication. Feeling unheard and undervalued, I sought care at another hospital the next morning, where I had a completely different experience. They promptly conducted an X-ray to rule out any blockages in my throat and provided me with the reassurance I needed.
The new doctor was surprised to hear that no X-ray had been performed previously and that a scope had been suggested without proper diagnostic procedures. Once admitted, I didn't have to wait long for medical attention, and the overall atmosphere was much more welcoming and efficient. It's disheartening to encounter healthcare professionals who seem to dislike their job and show disrespect towards patients, especially young girls who are genuinely concerned about their well-being.
Cynthia Ortiz (2025-06-22, 8:47 p.m.):
A couple of months ago, I found myself at the A&E with excruciating pain stemming from a root canal treatment. I got there around 1:30 in the morning. The A&E was quite crowded, with two mothers carrying babies and five other patients. After waiting for 6 hours without being attended to, I started chatting with fellow patients to inquire about their wait times. I couldn't help but notice that the nurse who had initially checked me in was absent from the front desk for the last two hours, leaving it unattended. The elderly ladies next to me mentioned they had been waiting for 13 hours, while a young man with a serious condition had been there for 10 hours. The first crying baby was seen after 5 hours, and the second one was only being called in at the 6-hour mark. Many shared that it's common knowledge that A&E wait times can be as long as 15 hours, with some even recounting stories of family and friends enduring waits of 17-23 hours. It felt like healthcare levels you'd see in a third-world country. Eventually, I went home without receiving any treatment, feeling stiff and sore from sitting on an uncomfortable chair the whole night. There's a definite need for government intervention to address this issue. Perhaps reinstating the staff who were mistakenly let go due to misinformation spread by politicians concerning the "vaccines" (gene therapy) could help rectify the situation.
Megan Powell (2025-06-21, 10:30 a.m.):
After waiting for 11 hours, the doctor was rather condescending and dismissive towards me. I couldn't help but wonder whether it was because I was the only one in the entire building wearing a mask. The staff at the hospital are undeniably friendly, but there is a pressing need for significant changes within the healthcare system. It's perplexing that these individuals then ponder over why young indigenous men like myself end up in such dire mental states, despite the availability of "all these services" which either are nonexistent or exclusively cater to Mohawks, leaving me to be redirected to Ottawa. Action must be taken, or else Cornwall will forever be marked as a town filled with suffering individuals devoid of hope.
Kathryn Wright (2025-06-20, 3:21 p.m.):
This is my fourth visit to Cornwall Hospital, and I must say it's the slowest hospital I've ever experienced. There never seem to be enough doctors or nurses in the emergency department, resulting in excessive wait times and subpar service.
Zachary Jones (2025-06-20, 9:36 a.m.):
I was absolutely gobsmacked at how quickly I was attended to at the hospital. The staff were incredibly patient, respectful, and helpful, and I truly valued the level of care I received. It was a delightful surprise.
However, I must say I was rather miffed to find that the vending machines only stocked sugar-free and caffeine-free sodas. Oh dear!
Brenda Harris (2025-06-19, 3:38 p.m.):
Every time I visited Cornwall Community Hospital, I was met with kind care and respect. My son is autistic, and on a couple of occasions when I had to take him to the hospital, the nurses and doctors showed great compassion. They were kind, friendly, and understanding. It's quite startling to see some of the negative reviews. People need to understand what constitutes a true emergency. Let me clarify - an emergency is when you're having a heart attack, experiencing chest pain, struggling to breathe due to blocked airways, or in severe pain to the point of tears.
One must also consider the challenges the hospital staff have faced over the last two years - staff shortages, budget cuts, pay cuts, you name it. Yet, people complain about having to wait for 10 hours. Come on! Show some compassion, show some respect. Remember, these are the very people who will treat you and help you get better if something goes wrong.
