Exploring Shoppers Drug Mart in Haliburton, Ontario
Shoppers Drug Mart, located in Haliburton, Ontario, offers a variety of services that cater to the needs of the local community. Whether you’re planning a quick visit or looking for something specific, this pharmacy strives to provide a comprehensive experience.
Quick Visit and Accessibility Features
One of the notable features of this location is its wheelchair-accessible entrance, ensuring that all customers can access the store without difficulty. Additionally, there are wheelchair-accessible toilets and a wheelchair-accessible car park, making it convenient for everyone. This commitment to accessibility allows for a more inclusive shopping environment.
Payment Options
When it comes to payments, Shoppers Drug Mart accepts various options, including credit cards, debit cards, and even NFC mobile payments. Customers have the flexibility to choose how they want to pay for their purchases, which enhances convenience during busy shopping times.
On-site Services and Service Options
The pharmacy provides essential on-site services, including prescription refills and consultations. However, recent feedback indicates inconsistencies in service quality. While some customers appreciate the friendly staff and their willingness to help, others have reported instances of rude behavior and poor customer service, particularly regarding prescription management.
For example, one customer expressed disappointment when their prescription wasn’t ready despite prior commitments, stating that the pharmacist seemed indifferent to their concerns. In contrast, other customers have praised the empathetic pharmacists who went above and beyond to assist them with urgent needs like medication for children.
Planning Your Visit
If you plan to visit Shoppers Drug Mart in Haliburton, it’s advisable to consider peak hours, as wait times can vary significantly. Many customers have noted that during busier days, like “seniors day,” the pharmacy remains well-stocked, though human service may be limited, with self-checkout options available.
Customer Feedback: A Mixed Bag
The reviews of Shoppers Drug Mart in Haliburton illustrate a diverse range of experiences. Some patrons highlighted the cleanliness and organization of the store, appreciating the helpfulness of the staff and the store’s overall pleasant atmosphere. However, others experienced frustrations with long wait times and lackluster service at the pharmacy counter. The inconsistency in service has led some customers to seek other pharmacy options in the area.
In conclusion, Shoppers Drug Mart in Haliburton offers a mix of capabilities with its on-site services, payment methods, and accessibility features. However, potential visitors should be aware of the varied experiences shared by customers. Planning your visit and understanding potential wait times may enhance your shopping experience.
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Barbara Russell (2025-07-21, 3:17 p.m.):
The team at this pharmacy is extremely friendly and accommodating. I generally find that they maintain good stock levels. It would be great if they could consider offering hand sanitizer for customers at the exit, as well as providing something to clean the carts with at the entrance.
Louis Hamilton (2025-07-19, 5:07 a.m.):
Great pharmacy, but on my last couple of visits, even though the staff were present, we were only directed to use self-checkouts. It was quite difficult for an elderly gentleman in front of me, and I must say, I am not a fan of them either.
Kevin Thomas (2025-07-15, 7:15 a.m.):
The parking situation at this spot is absolutely dreadful. Be cautious of John, who will hassle you about where you've chosen to park while you wait for someone. And there he'll be, puffing away on his cigarette in the parking lot.
Sarah Phillips (2025-07-13, 11:17 a.m.):
I ain't one for writin' reviews much, but I gotta say, my time at this spot was just plain terrible. I'm a regular at Shoppers Drug Mart, go there a couple times a week, and I've never come across someone as unhelpful and close-minded as that front store manager Breanne.
UPDATE: Had a chat with the Pharmacist and Store Owner, Aimee. Aimee was top-notch, pleasant, and a delight to speak with; she did right by me. Changed my rating from one star to three.
Thomas Thompson (2025-07-13, 3:47 a.m.):
Truly the loveliest Boots Pharmacy to visit. The team there are absolutely wonderful, always ready to assist and so polite. The store is consistently spotless as well! Having visited numerous Boots outlets over time, this one stands out as the ultimate choice. I wholeheartedly endorse paying a visit here if you require anything!
Zoey Graham (2025-07-12, 11:45 p.m.):
The Pharmacy is spotless and well-organized, making it a breeze to locate items without spending ages wandering around.
Stephen Reynolds (2025-07-11, 8:22 p.m.):
I must say, popping into this establishment is always a delight; immaculate, fully equipped, and the staff are unfailingly gracious, well-informed, and eager to assist. It's a real cut above in terms of customer service compared to some other GTA stores!
Walter Ortiz (2025-07-07, 7:39 p.m.):
Even though the shop was quite busy due to seniors' day, it was impressively well-stocked and the checkout line moved quickly. We easily found everything we were looking for, and the cashier was extremely friendly and chatty during our transaction. Definitely one of the better experiences I've had at a Shoppers.
Joseph Alexander (2025-07-07, 11:08 a.m.):
I had a dreadful experience with the Store Manager.
Update: The Pharmacist and Owner came through in the end and resolved the issue.
Brittany Ford (2025-07-07, 10:45 a.m.):
Had to use it while in the cottage country over the summer. Definitely the rudest checkout ladies you'll come across at any Shoppers anywhere. This establishment does not do the brand justice.
Danielle Lee (2025-07-04, 2:09 a.m.):
Let me tell you, this Shoppers Drug Mart is top-notch. The staff is so helpful, the aisles are tidy and easy to navigate, the pharmacy team is on point and ensures you grasp your prescription, fantastic deals on must-have products, earning points for freebies...and don't even get me started on the new (and bigger) location! I absolutely adore shopping here, it's a real gem!
Jennifer Lee (2025-07-01, 10:29 p.m.):
I had a very unpleasant experience at this pharmacy. It was the worst service I have ever received from a Shoppers store. When I went to pick up my medication, they only gave me 20 pills when I was supposed to receive over 110. Nobody informed me about the error, and I only realized it when I got home and counted the pills in the bottle. This is not acceptable, as medication is not something to be taken lightly.
I called the pharmacy to address the issue, and they asked me to come back and pick up the remaining pills. This meant another 30-minute drive and additional expenses on my part. When I returned to the pharmacy, the staff seemed clueless and unable to locate my medication under my name. It took a lot of frustration and anger on my part for them to finally find the missing pills. It's disappointing that they only seem to act efficiently when customers are upset.
Mark Simmons (2025-07-01, 6:39 p.m.):
I am quite disappointed with the customer service provided by this pharmacy. The Pharmacist displayed rudeness and a lack of basic interpersonal skills and understanding of customer service.
When I arrived 30 minutes after being told my prescription would be ready, it had not even been started.
Approaching the counter, the Pharmacist (a white male with a receding hairline) was finishing up with another customer. Instead of acknowledging me or letting me know he would be back to assist, he simply walked away to work on something else.
I was charged the full price for my prescription, and when I questioned this, I was informed that our drug plan had declined. However, after looking into it further, it turned out that the Pharmacist was using my wife's old plan instead of our current one. When I asked why they hadn't submitted it to the correct plan as they had done the previous week, he insisted that it was my responsibility to resolve the issue.
This incident was the final straw for us with this pharmacy. My wife and I will be transferring all of our prescriptions to another pharmacy.
We have encountered issues with this pharmacy in the past as well:
- Prescriptions not being ready on time
- Prescription cancelled incorrectly upon annual renewal, resulting in an attempt to charge me full price for the same item
- Problems with the auto-pay system, where they charged me at pickup despite my credit card already being charged, and then suggested it was my problem to sort out with the card issuer
- Staff leaving customers waiting at the counter without acknowledgment or assistance, particularly the pharmacist
There are other pharmacies in the area, and we have decided to switch to a different one.
Larry Morales (2025-06-30, 8:05 a.m.):
Always so friendly and always come through (with a smile) when last-minute prescriptions are required.
Arthur Morgan (2025-06-28, 10:10 p.m.):
I made an appointment for my covid vaccine and got a confirmation. But when I got there, the pharmacist was so rude and didn't even apologize. He just said to come back tomorrow. I live half an hour away and it's a real hassle.
Raymond Graham (2025-06-28, 12:05 p.m.):
Popped into this place to pick up a phone charger and found only self-checkouts available. Quite unacceptable! I would have walked out if I didn't urgently require the charger. If you wish to earn my business, you must offer human assistance. It's incredibly impolite and disrespectful not to do so, and I will not be returning to any establishment that opts not to. You can definitely improve, Shoppers.
Virginia Thomas (2025-06-28, 7:30 a.m.):
Just a heads up - This here is the only RBC bank machine in town.
Charles Scott (2025-06-27, 4:19 p.m.):
I must say, the pharmacy at Haliburton Shoppers Drug Mart is quite disappointing. My prescription has automatic refill and notification features, but it still isn't filled on time. Despite their subpar reliability and customer service, I've grown accustomed to their shortcomings. Many others waiting in-store have echoed similar complaints about delayed prescriptions. Everything seemed to run smoothly when Aimee Mansfield was in charge. However, things have gone downhill since the new owners took over. The customer service is simply embarrassing.
Ruth Torres (2025-06-23, 3:52 a.m.):
The new pharmacy spot is top notch, with a fantastic team and the self-service checkout is so convenient for a quick in-and-out.
